Terms of service
The general terms and conditions of the online store have been drawn up in accordance with the Consumer Protection Act, the recommendations of the Chamber of Commerce and Industry of Slovenia and international e-commerce codes. Please read these terms and conditions carefully before using or purchasing from the online store. If you do not agree with them, please do not make a purchase.
Registration or a purchase from the online store will be understood as acceptance of these terms and conditions, as they form the basis of the contract concluded between the customer and the seller.
Definitions:
• the provider is Spletna prodaja Nataša Spreitzer s.p., Pot na Debeli Hrib 54, 1291 Škofljica, Slovenia;
• the user is a person who uses our system, namely a customer of the online store;
• the online store is an information system intended for presenting and selling products to the user.
Registration
Upon registration with the online store, the visitor receives a username identical to their email address and a password of their choice. The username and password unambiguously identify the user and connect them with the provided information. After registration, the visitor becomes a user and obtains the right to make purchases. These general terms and conditions govern the operation of the ooo-la-la.com online store, the user’s rights and the business relationship between the provider and the customer.
The provider undertakes to provide the customer with the following information at all times:
• the company’s identity (company name and registered office, registration number);
• contact details enabling quick and efficient communication (email and telephone);
• the essential characteristics of the goods or services, including after-sales services and guarantees;
• product availability (every product or service offered on the website should be available within a reasonable period);
• the conditions for product delivery or performance of services, including the method, place and delivery period;
• all prices, which must be clearly and unambiguously stated, including whether they include taxes and delivery costs;
• payment and delivery methods;
• the period for which the offer remains valid;
• the period within which the customer may withdraw from the contract, including whether the customer must pay for returning the product and the amount of that cost;
• the complaint procedure, including all information about the contact person or customer service department.
Purchasing process
1. Order received
After placing an order, the customer receives an email confirming that the order has been received. At this stage, the customer may cancel the order within one hour. Information about the status and contents of the order is always available to the customer on the provider’s website.
2. Order confirmed
If the customer does not cancel the order, it proceeds to further processing. The provider reviews the order, checks the availability of the ordered items and either confirms the order or rejects it with an explanation. The provider may contact the customer at their telephone number to verify information or ensure accurate delivery. When confirming the order, the provider informs the customer by email of the estimated delivery time. At this stage, the purchase contract for the ordered items between the customer and the provider is irrevocably concluded.
3. Goods dispatched
The provider prepares and dispatches the goods within the agreed period and informs the customer by email. In this email, the provider also informs the customer about the returns policy, whom to contact in the event of a delivery delay and whom to contact in the event of a complaint.
Right to withdraw from a purchase and return of goods
The consumer has the right to notify the company in writing within 14 days of receiving the goods, using the contact email address, that they are withdrawing from the contract without having to provide a reason for their decision. The consumer may submit the notice of withdrawal to the company using the withdrawal form (PDF) or by making an unequivocal statement clearly indicating that they are withdrawing from the contract (purchase). The only cost borne by the consumer in connection with the withdrawal is the cost of returning the goods. The notice is considered to have been submitted on time if the shipment is dispatched within the period specified for withdrawal from the contract. We do not accept cash-on-delivery shipments. The goods must be returned to the company no later than 14 days after the notice of withdrawal.
The received goods must be returned undamaged and in the same quantity, unless the goods have been destroyed, damaged, lost or reduced in quantity through no fault of the consumer.
The consumer does not have the right to withdraw from contracts concerning goods that, due to their nature, are not suitable for return. For example, products cannot be returned if their safety seal has been broken, removed or otherwise damaged; if their packaging or protective film preventing direct contact with the skin has been opened or destroyed; or if we cannot state with certainty that the products have not been used. These products cannot be returned for reasons of hygiene and health protection.
The consumer must notify the provider of any incorrectly received products, incorrect product quantities or missing product parts no later than eight days after receiving the package. Complaints regarding the contents of packages or products submitted after this period will not be accepted.
When returning items purchased using a promotional code, the promotional value is treated as a discount and is not refunded upon return. Only the amount paid is refunded to the user’s bank account.
We will refund the purchase price as soon as possible and no later than one day after receiving the product at our address.
The company will refund the payments received from the consumer using the same payment method used by the consumer, unless the consumer has expressly requested another payment method and does not incur any costs as a result. For more detailed information about the product return procedure, please email us at info@ooo-la-la.com.
If the customer returns the product within 14 days and exercises the right to a refund, the company will refund the total purchase cost, including the purchase price of the product and postage costs.
The consumer may exercise their rights arising from a material defect if they notify the company of the defect within two months of the date on which the defect was discovered. In the notice, the consumer must describe the defect in detail and allow the seller to inspect the item. If the customer exercises the right to a refund for a product with a material defect (a product damaged during manufacturing), the seller is required to refund only the purchase price of the product. The seller is not liable for material defects in goods that become apparent more than two years after the product was delivered.
A defect is considered material:
• if the item does not have the characteristics necessary for its normal use or sale;
• if the item does not have the characteristics necessary for the particular use for which the customer is purchasing it and which was known, or should have been known, to the seller;
• if the item does not have the qualities and characteristics that were expressly or implicitly agreed upon or prescribed;
• if the seller delivered an item that does not correspond to the sample or model, unless the sample or model was shown for information purposes only.
If a product has a material defect and the consumer has correctly notified the seller of the defect, the consumer has the right to request that the company:
• remedy the defect in the goods; or
• refund part of the amount paid in proportion to the defect; or
• replace the defective goods with new, faultless goods; or
• refund the amount paid.
If a product stops working, clean it and return or send it by registered mail, without cash on delivery, to our address: Spletna prodaja Nataša Spreitzer s.p., Pot na Debeli Hrib 54, 1291 Škofljica, Slovenia. If the product is dirty, we will not inspect it and will instead return it to your address.
Payment methods
The provider offers the following payment methods:
• bank transfer to the provider’s account using a UPN payment order, through online banking or at a post office;
• payment card;
• PayPal transfer to the provider’s account.
The provider issues the customer with an invoice on a durable medium, clearly itemising all costs and taxes.
For orders exceeding EUR 200, cash on delivery is not available. Payment can only be made using a UPN payment order, PayPal transfer or payment card.
Discounts, promotions and other benefits, such as free delivery, cannot be combined.
Issuing invoices
After delivering the ordered products, the ooo-la-la.com store sends the customer an invoice in PDF format to the customer’s email address, unless the customer requests otherwise when placing the order. The invoice itemises the price and costs associated with the purchase. When placing an order, the customer is required to verify that all information is correct. Subsequent objections will not be considered.
Delivery time
Goods that are in stock will be delivered within 2–4 working days. These products are usually dispatched on the same day and delivered on the following working day. For products that are not in stock, the delivery period is up to 15 working days, usually up to seven days, after receipt of the order. In the event of a longer delivery period, we will inform you by email or telephone.
Delivery
The provider will deliver the goods or services within the agreed period.
The delivery partners for ooo-la-la.com packages are Pošta Slovenije and GLS. However, the provider reserves the right to select another delivery service if this allows the order to be fulfilled more efficiently.
Delivery to a post office for collection and to all Pošta Slovenije parcel lockers is also available. Payments at parcel lockers can only be made by payment or credit card.
Delivery and packaging are charged to the customer at the end of the order as a separate item on the invoice. Packaging and delivery are free for orders over EUR 80.00.
Validity of the offer
The prices applicable to a purchase are those valid at the time the order is confirmed. All prices include VAT. Prices in the online store may change without prior notice.
The offer of goods published in the online store remains valid until notice of withdrawal or while stocks last.
The ooo-la-la.com online store concludes contracts in the Slovenian language.
Prices
Prices are valid at the time the order is confirmed and do not have a predetermined period of validity.
Prices apply when payment is made using the payment methods and under the conditions stated above.
Despite our exceptional efforts to provide the most current and accurate information, pricing information may occasionally be incorrect. In this event, or if the price of an item changes while the order is being processed, the provider will allow the customer to withdraw from the purchase. The provider will also offer the customer a mutually satisfactory solution.
The sales contract between the provider and the customer is concluded when the provider confirms the order and the customer receives an email informing them that the package has been submitted to the postal service or is available for personal collection. From that moment, all prices and other conditions are fixed and apply to both the provider and the customer.
Gift vouchers
A gift voucher is a document issued by the issuer in return for payment. In accordance with these general terms and conditions, the company is required to accept it as payment for goods purchased online.
Gift vouchers can be purchased by placing an order at info@ooo-la-la.com.
The company’s obligation arising from a gift voucher begins when the customer pays the value of the gift voucher. Gift vouchers may be paid for using the payment methods available at the relevant point of sale.
The claim arising from a gift voucher is attached to the document and belongs to the current holder of the gift voucher. The holder may request fulfilment of the claim by presenting the gift voucher without being required to provide identification.
The company’s obligation arising from a gift voucher ends when the company accepts it as payment for goods, when the gift voucher expires or when the gift voucher becomes invalid for any of the reasons specified in the general terms and conditions.
The holder may request fulfilment of the obligation arising from the gift voucher during its period of validity as payment for goods and services. A gift voucher is valid for 12 months from its purchase date. The validity period is stated on the gift voucher.
The holder requests fulfilment of the obligation arising from the gift voucher by presenting the voucher as payment when purchasing goods. If the purchase value exceeds the value of the gift voucher, the holder must pay the difference. If the purchase value is lower than the value of the gift voucher, the remaining value of the voucher is not refunded. A gift voucher cannot be exchanged for cash.
The holder of a gift voucher may transfer it to a third party without restriction. The transfer is completed by handing over the gift voucher. By acquiring the rights arising from the gift voucher, the new holder obtains all rights held by the previous holder.
Nothing may be written, erased, crossed out or corrected on the gift voucher. Otherwise, the gift voucher will be considered invalid.
The provider may refuse to fulfil the obligation arising from a gift voucher if it determines that the gift voucher is counterfeit, has been written on or is damaged to the extent that its contents cannot be read. In particular, the identification number on the gift voucher must remain intact. Otherwise, the gift voucher is invalid and the provider will refuse to redeem it.
Security
The provider uses appropriate technological and organisational measures to protect the transmission and storage of personal data, orders and payments. For this purpose, the online store is protected by a 256-bit SSL certificate issued by an authorised organisation.
Communication
The provider may contact the user through means of distance communication only if the user has expressly consented to this. Subscription to the newsletter through the online store form, registration, a completed purchase, participation in prize draws or other promotions, or a request to subscribe through other means of communication are considered consent.
Age of consent
By placing an order on ooo-la-la.com, you confirm that you are of the legally required age to purchase the relevant products displayed in the online store. If we determine that you do not meet the applicable age requirements, we are not obliged to fulfil the order.
Use of personal data
The provider reserves the right to use all collected personal data for which the user has authorised use and processing for direct marketing purposes.
The provider may use personal data to market any service within the provider’s company.
Subscription to the newsletter through the online store form, registration, a completed purchase, participation in prize draws or other promotions, or a request to subscribe through other means of communication are considered authorisation for such use.
When a user subscribes to the newsletter using the website form, a user account with an automatically generated password is also created, unless a user account with the same email address already exists.
The provider guarantees that all advertising messages will:
• be clearly and unambiguously identified as advertising messages;
• clearly identify the sender;
• clearly identify sales, promotions and other marketing techniques as such;
• respect the user’s request not to receive advertising messages.
Protection of personal data
The provider will protect and manage collected personal data in accordance with the law. You can read more about personal data protection on the Privacy Policy page.
Archiving of contracts
The contract concluded between the provider and the user is permanently stored by Spletna prodaja Nataša Spreitzer s.p., Pot na Debeli Hrib 54, 1291 Škofljica, Slovenia.
Complaints
The provider complies with applicable consumer protection legislation. The provider will make every effort to fulfil its obligation, establish an effective complaint-handling system and appoint a person whom customers can contact by telephone or email in the event of any problems. Complaints must be submitted in writing by email to info@ooo-la-la.com. Within five working days, the provider will confirm receipt of the complaint, inform the customer how long the complaint will take to process and keep the customer informed throughout the procedure. The provider recognises that an essential characteristic of a consumer dispute, particularly in relation to judicial resolution, is the disproportion between the economic value of the claim and the costs incurred in resolving the dispute. This is also the main obstacle preventing consumers from bringing disputes before the courts. Therefore, the provider will make every effort to resolve any dispute amicably.
Out-of-court resolution of consumer disputes
In accordance with statutory requirements, we do not recognise any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute that a consumer may initiate under the Out-of-Court Resolution of Consumer Disputes Act. Spletna prodaja Nataša Spreitzer s.p., which provides goods and services through an online store in Slovenia, publishes on its website an electronic link to the online dispute resolution platform. The platform is available to consumers on the europa.eu website.
Limitation of liability
The provider reserves the right to disable the website or access to it due to technical or other problems and maintenance. This may also prevent or restrict the use of the online store. The provider is not liable for reimbursement of any damage or costs incurred by the user due to the website being discontinued, unavailable or otherwise impaired.
The provider is not liable for any damage to the user’s hardware, software or other equipment resulting from the use of the website. The user is responsible for ensuring appropriate protection of their equipment, including antivirus protection, before accessing and using the website.
By making a purchase and providing their contact details, every customer agrees to these general terms and conditions and permits further contact by telephone, regular mail or email for the purpose of receiving information about news, promotions and similar matters. If the customer does not agree to being contacted, they must notify the company in writing by post or by email at info@ooo-la-la.com.